Customer deletion is not available through the admin interface.
If a customer requests removal of their personal data, you must submit a written request to Camper BMS.
Requesting Anonymisation
Rather than deleting a customer record entirely, the appropriate process is to request anonymisation of personal data while preserving booking and financial records where required.
Verify the identity and authority of the person making the request.
Email [email protected] from your authorised account email address.
Include the customer’s full name, email address, associated campground, and the reason for the request.
What Happens During Anonymisation
Personally identifiable information (such as name, email address, phone number, and address) will be replaced with anonymised placeholders.
Booking records will be retained for operational and reporting purposes.
Financial records, including invoices and invoice PDFs, may be retained in accordance with applicable legal and accounting obligations.
Once anonymisation is completed, it cannot be reversed.