Process full or partial refunds on invoices.
How to Refund
Find the invoice on the booking detail page, lease detail page, customer profile, or invoices list.
Click the Actions button on the invoice to open the Invoice Actions modal.
In the Process Refund section, the remaining refundable amount is displayed.
Enter a refund amount in the Refund Amount (AUD) field, or leave blank to refund the full remaining amount.
Click Process Refund.
Requirements
Refunds can only be issued on invoices that have been paid via an online payment gateway.
The invoice must have a remaining refundable balance.
The Process Refund section only appears when these conditions are met.
What Happens
The refund is processed through the original payment gateway.
The invoice status is updated to reflect the refund.
A record of the refund amount is kept for accounting purposes.
Important Notes
Refunds cannot be undone once processed. A warning is displayed before you confirm.
By clicking Process Refund, you instruct Camper BMS to submit a refund request to your connected payment provider's API on your behalf.
Processing times depend on the payment gateway and the customer's bank.
The remaining refundable amount is displayed in the refund section, allowing partial refunds across multiple transactions.