Create reusable templates to speed up composing messages.
Accessing Templates
Navigate to Messaging and click Templates.
Creating a Template
Click Create Template.
Fill in:
Template name — A name for internal reference (e.g. "Welcome Message", "Payment Reminder").
Type — Email or SMS.
Subject (email only) — The default email subject line.
Content — Write the template content using the rich text editor (email) or plain text field (SMS).
Click Create Template.
Placeholders
Insert dynamic content that gets replaced with actual values when the message is sent:
{FIRST_NAME}, {LAST_NAME} — Customer name.
{CHECK_IN_DATE}, {CHECK_OUT_DATE} — Booking dates.
{CHECK_IN_TIME}, {CHECK_OUT_TIME} — Check-in/out times.
{CAMPGROUND_NAME}, {CAMPGROUND_ADDRESS} — Campground details.
{SITE_NUMBER} — Site or accommodation number.
{CONTACT_EMAIL}, {CONTACT_PHONE} — Campground contact details.
{BOOKING_NUMBER} — Booking reference number.
Available placeholders are shown on the create template page.
Editing a Template
Click Edit on the template from the templates list.
Update the name, type, subject, or content.
Click Update Template.
Deleting a Template
On the edit page, click Delete Template. This doesn't affect messages that have already been sent using the template.
Filtering Templates
The templates list can be filtered by type (Email or SMS) using the toggle buttons at the top.
Using Templates
When composing a new message, select a template from the dropdown. The message subject and content are pre-filled with the template content, which you can then customise before sending.