Customers can check themselves in before or on arrival using a link sent in their booking confirmation email.
How It Works
For the Customer
The customer receives a check-in link in their booking confirmation email.
They click the link to open the check-in page, which shows the heading Check-In for Booking #[reference].
If you have configured welcome content, it is displayed in a Welcome to [campground name] section.
The page shows their Reservation Details in a table with: Name, Contact Phone, Contact Email, Check In, Check Out, Guests, Site Type, Site Number, and Notes. A status badge is shown alongside.
In the Complete Your Check-In section:
If you have configured Booking Terms & Conditions, they are displayed in a scrollable box.
If you have configured Policies (pages), links to each policy are shown and open in a new tab.
A Guest Agreement notice states that by checking in, the customer acknowledges they have read and agree to all terms, conditions, policies, rules and regulations.
They click COMPLETE CHECK-IN to submit.
If the booking status does not allow check-in (for example, it has been cancelled), a warning message is shown instead of the check-in form.
For You
When a customer completes self check-in:
The booking is automatically marked as checked in.
You can see the check-in status on the booking detail page.
The customer's booking detail page in the self-service portal shows a "You're All Checked In!" confirmation with the check-in date, along with any important information content and documents you have configured.
Configuring Self Check-In
Customise the self check-in experience in Settings > Check-In. See Check-In Settings for details on setting up instructions, required information, and custom questions.