An overview of the end-to-end public booking experience your customers go through.
The Booking Flow
1. Browse Categories
Customers land on your booking page and see available campsite categories. They can filter by check-in date, check-out date, and number of guests using the availability filter. Each category card shows images, descriptions, and pricing information.
2. View Category Details
Clicking on a category shows the full details page with:
An image gallery (or placeholder if no images are uploaded).
Tabs for Description, Features, and Booking Policies.
Guest capacity information.
Badges for site type, free sites, and pet-friendly sites.
3. Select Dates & Guests
On the category detail page, customers use the booking widget to select check-in and check-out dates, and the number of guests. The system checks availability in real time.
4. Choose a Site or Auto-Allocate
Customers can click Book Now to let the system auto-allocate a site, or click Choose A Specific Site to browse available sites. When choosing a specific site, each site shows its site number, size, notes, and total price for the stay. If the campground has maps configured, an interactive map highlights available sites.
5. Confirm Details & Select Add-ons
Customers are taken to the booking form where they fill in their personal information, select any available add-ons, enter pet details if applicable, fill in any custom checkout fields you have configured, enter a billing address, and optionally apply a discount code.
6. Payment
After submitting details, a 5-minute countdown timer starts and the customer is taken to the payment page. They pay using your configured payment gateway. The order summary shows a full breakdown of accommodation, add-ons, pet fees, discounts, and total.
7. Confirmation
After successful payment, customers see a confirmation page with:
Booking reference, status, check-in/check-out dates, guests, site number, and notes.
Pet details (if applicable).
Add-on details (if applicable).
Guest information (name, email, phone, address).
Invoice details with download links.
Billing details (if a separate billing contact was provided).
An Add to Calendar option.
Next steps including links to Manage Your Bookings and Continue Browsing.
The 5-Minute Timer
Once a customer proceeds to the payment page, their selected site is held for 5 minutes. If they do not complete payment within this time, the reservation is automatically released and the site becomes available to others.
Emails Sent to the Customer
The following emails are sent automatically throughout the booking lifecycle:
Booking Confirmation — Sent immediately after payment. Includes booking details and any invoice PDFs as attachments.
Invoice — Sent separately at the same time as the booking confirmation. Includes a payment link and the invoice PDF attached. This is a distinct email from the booking confirmation.
Upcoming Booking Reminder — Sent a configurable number of days before check-in (e.g. 1 day, 3 days, 1 week). Subject and content are customisable in your email settings.
Self-Check-In — Sent the evening before check-in if self-check-in is enabled. Contains a secure check-in link valid for 48 hours.
Post-Stay — Sent a configurable number of days after checkout. Subject and content are customisable. Can include a Google Review link if your Google Places listing is connected.
Booking Cancellation — Sent if the booking is cancelled.
Booking Extension — Sent if the booking is extended, showing old and new checkout dates and any additional invoice.