If a customer asks for their personal data to be removed, Camper BMS can assist once a written request is submitted.
How It Works
Camper BMS retains customer data in accordance with the data retention terms set out in our SaaS Agreement and Privacy Policy.
If a customer requests data removal before the standard retention period has elapsed, you must submit a written request to our support team.
Submitting a Request
GDPR removal/anonymisation requests must be submitted by email.
Verify the identity and authority of the person making the request.
Email [email protected] from your authorised account email address.
Include the required information listed below.
What to Include
The customer’s full name and email address as it appears in Camper BMS.
The campground name the request relates to.
The reason for the request (e.g. right to erasure, withdrawal of consent).
Confirmation that you have verified the requester’s identity.
Important Notes
If the customer exists across multiple campgrounds, a separate request may be required for each campground.
Financial records, including invoices, may be retained where required under applicable laws or regulatory obligations.
Data removal/anonymisation is irreversible once completed.
Our team will review the request and confirm the outcome by email.