How It Works
When a campground sends a bulk email message (via the Messaging feature), each email includes an unsubscribe link at the bottom. Clicking this link removes the customer from future campground-initiated messages.
What Gets Blocked
Bulk messages sent through the Messaging feature.
What Is Not Affected
Unsubscribing does not block essential transactional emails such as:
Booking confirmations
Invoice and payment emails
Check-in reminders
Self check-in links
Post-stay emails
These are considered operational communications tied to an active booking and are always delivered.
Managing Unsubscribe Status
When composing a message, the recipient list automatically excludes customers who have unsubscribed. These customers will not appear in the recipient preview.
Unsubscribe status is per-campground. If a customer has bookings at multiple campgrounds on the platform, unsubscribing from one does not affect the other.
Re-subscribing
There is currently no self-service re-subscribe option. If a customer wishes to receive messages again, contact support.