Deleting a Customer

A customer can be deleted directly from their profile, but only if they have no bookings, invoices, or leases. Customers with any of those records cannot be deleted and should be anonymised instead.

Deleting a Customer

1. Open the customer's profile.

2. Click the Delete Customer button in the actions area. This button only appears when the customer has no bookings, invoices, or leases.

3. Confirm the deletion in the dialog that appears. The customer record is then permanently removed.

If the customer has associated bookings, invoices, or leases, deletion is blocked and you will need to request anonymisation of their personal data instead.

Requesting Anonymisation

When a customer has bookings or financial records that must be kept, the appropriate process is to request anonymisation of their personal data while preserving those records where required.

1. Verify the identity and authority of the person making the request.

2. Email support@camperbms.com from your authorised account email address.

3. Include the customer’s full name, email address, associated campground, and the reason for the request.

What Happens During Anonymisation

• Personally identifiable information (such as name, email address, phone number, and address) will be replaced with anonymised placeholders.

• Booking records will be retained for operational and reporting purposes.

• Financial records, including invoices and invoice PDFs, may be retained in accordance with applicable legal and accounting obligations.

Once anonymisation is completed, it cannot be reversed.