Camper BMS Help Centre

Create your account, set up your organisation and campgrounds, and find your way around the dashboard.

Create, edit, search and manage bookings, group bookings, check-ins and the guest manifest.

Control check-in and check-out rules, cancellation policies, terms, checkout fields and the reservation timer.

Choose which areas are cleaned between guests, work the cleaning board, and track site turnovers from check-out to clean.

Set up camping areas and individual sites, pricing, dynamic multipliers, blocked dates, minimum stays and pet policies.

Create and manage long-stay leases, recurring lease payments and GoCardless direct debit.

Add and manage customer records, SMS opt-out and the customer self-service portal.

Understand invoices, create standalone invoices, issue refunds and download invoice PDFs.

Connect a payment provider, set up 3D Secure and payment-page security, and review the PCI DSS responsibility matrix.

Create and manage booking add-ons and discount codes, and control how discounts are applied.

Send SMS and email, manage templates, confirmation emails, notification settings and scheduled messages.

Brand your public booking site: pages, maps, announcement bar, footer, domain, SEO and how customers book.

Connect Klaviyo, ActiveCampaign, analytics, webhooks, surveys and channel sync (iCal).

Invite and manage team members, staff groups and permissions, two-factor authentication and your profile.

How can we help?