Cancel a booking from the admin panel when a guest needs to cancel or you need to void a booking.
How to Cancel
Open the booking detail page.
Click Cancel Booking (this button only appears when the booking is not already cancelled).
A confirmation modal appears with a warning that the action cannot be undone.
Optionally check the Issue refund for all paid invoices checkbox if the customer should receive a refund.
Click Cancel Booking to confirm, or Go Back to return without cancelling.
What Happens
The booking status changes to Cancelled.
The campsite is freed up and becomes available for other bookings.
If a refund was selected, it is processed through the original payment gateway.
The customer receives a cancellation notification (if notifications are configured).
Customer-Initiated Cancellation
Customers can also cancel their own bookings through the customer portal if your cancellation policy allows it. See Cancellation Policy for configuring your rules.