The single booking view gives you a complete picture of a booking and access to all booking actions.
Accessing a Booking
Click on any booking from the bookings list or calendar to open its detail page.
Booking Information
The page displays:
Booking status with colour-coded badge.
Check-in and check-out dates (with times).
Campsite area and site number.
Number of guests.
Estimated arrival time (if provided by the customer).
Number of nights.
Booking source (if set).
Customer notes (if set).
Custom fields / Additional Information (if checkout fields were filled in).
Internal notes (staff-only notes, if set).
Created date.
Customer Details
Customer name, email (clickable mailto link), and phone (clickable tel link).
Home address (if set).
Customer notes (if set on the customer record).
Flagged or banned status warnings (if applicable).
Link to the full customer profile via View Customer Profile.
Action Cards
Depending on the booking status, you'll see quick action cards at the top:
Check-in — When the booking is confirmed and paid, and the guest has not yet checked in.
Check-out — When the guest is checked in but not yet checked out.
Mark as Paid — When the booking status is confirmed (pending).
Available Actions
Download PDF — Export the booking as a PDF.
Edit Booking — Open the edit form.
Extend Stay — Extend the checkout date (only for confirmed bookings with future checkout dates).
Switch Site — Move to a different campsite (only for confirmed or reserved bookings with future checkout dates).
Re-Send Booking Email — Resend the confirmation email to the customer.
Cancel Booking — Cancel with optional refund.
Add Note — Add an internal staff note.
Send SMS — Send an SMS to the customer.
Undo Check-in/Check-out — Reverse a check-in or check-out if done in error.
Sections
The booking page also includes sections for:
Add-ons - View, add, remove, and mark as delivered.
Pets - View, add, and remove pets.
Files - Upload, view, download, and delete attachments.
Invoices - View, create, and manage invoices for this booking.