Issuing Refunds

Process full or partial refunds on invoices.

How to Refund

1. Find the invoice on the booking detail page, lease detail page, customer profile, or invoices list.

2. Click the Actions button on the invoice to open the Invoice Actions modal.

3. In the Process Refund section, the remaining refundable amount is displayed.

4. Enter a refund amount in the Refund Amount (AUD) field, or leave blank to refund the full remaining amount.

5. Click Process Refund.

Requirements

• Refunds can only be issued on invoices that have been paid via an online payment gateway.

• The invoice must have a remaining refundable balance.

• Voided invoices cannot be refunded.

• The Process Refund section only appears when these conditions are met.

What Happens

• The refund is processed through the original payment gateway.

• The invoice status is updated to reflect the refund.

• A refund receipt is created recording the refund and its GST share, based on the invoice's recorded GST. Successive partial refunds always total the invoice's GST. An invoice that mixes GST treatments can only be refunded in full - a stay split at day 28 carries a standard part and a concessional part, and a part refund could be returning either, so its GST adjustment cannot be stated. Refunding the whole invoice reverses every part and adjusts the GST by the invoice's own recorded figure. To refund part of one, handle that refund and its adjustment note with your accountant.

• A record of the refund amount is kept for accounting purposes.

Important Notes

• Refunds cannot be undone once processed. A warning is displayed before you confirm.

• By clicking Process Refund, you instruct Camper BMS to submit a refund request to your connected payment provider's API on your behalf.

• Processing times depend on the payment gateway and the customer's bank.

• The remaining refundable amount is displayed in the refund section, allowing partial refunds across multiple transactions.