Creating a Booking

Create bookings directly from the admin panel on behalf of customers (e.g. phone or walk-in bookings).

Accessing the Booking Form

Navigate to Bookings and click Create New Booking.

Step by Step

1. Select a Customer

Use the search widget to find an existing customer by name or email.
Or click Create Customer (opens in popup) to add a new customer on the spot (first name, last name, email, phone, and address).

2. Select a Camping Area

Search and select the camping area for the booking. The guest fields appear once an area is selected:

Adults - Prefilled with the area's minimum guests.
Children - Shown when the area charges children a child rate, with the ages it covers.
Under Xs - Shown when the area asks for babies and toddlers, such as Under 4s. They stay free.

Areas without a child rate show a single Number of Guests field in place of Adults and Children.

For example: an area with a child rate for ages 4 to 15 and babies and toddlers under 4. A party of 2 adults, a 9 year old and a 2 year old is entered as Adults 2, Children 1, Under 4s 1.

3. Select Dates

Use the date picker to choose check-in and check-out dates. You must select a camping area first before dates become available. Once dates are selected, available sites will load automatically.

4. Select a Campsite

Search for a campsite from the available sites shown for your selected dates.
Each site shows its number and size.

5. Additional Details

Booking Status - Choose from Draft, Confirmed (pending), Confirmed (paid), or Cancelled.
Customer Notes - Any notes from the customer.
Access Code - A gate or property access code for this booking. See Access Code.
Vehicle Registration - The number plate of the vehicle staying on site. See Vehicle Registration.
Booking Source - Where the booking came from, such as "Booking.com", "Airbnb" or "Phone call".

6. Invoice Options

Create Invoice for this Booking is on by default and generates an invoice. While it is on, Booking Status is locked to Confirmed (pending) - to choose Draft, Confirmed (paid), or Cancelled, turn invoicing off first.
Choose Automatic calculation to use the system-calculated price.
Or choose Custom amount and enter a specific dollar amount.

7. Override Availability Checks

At the top of the form is an Override availability checks checkbox. Leave it off for normal bookings. Turn it on to record a booking on dates or a site that are otherwise booked, blocked, or channel-managed - for example an external Booking.com, phone, or walk-in booking. It skips all availability checks: existing bookings, blocked dates, leases, and iCal channel blocks.

8. Submit

Click Create Booking to save. The booking is created and you'll be taken to the booking details page.