Editing a Booking

Modify the details of an existing booking.

Accessing the Edit Form

Navigate to Bookings and find the booking.
Click on the booking to view it.
Click Edit Booking.

What You Can Change

Customer - Reassign the booking to a different customer (or create a new customer from the popup).
Camping Area - Move the booking to a different camping area.
Dates - Change check-in and/or check-out dates.
Campsite - Switch to a different available site.
Guests - The guest fields for the booking's area: Adults, Children and Under Xs, or Number of Guests for an area without a child rate. See Select a Camping Area for what each field does. Changing the number of children re-prices the booking.
Booking Status - Change the status (Draft, Confirmed pending, Confirmed paid, or Cancelled).
Customer Notes - Update any customer notes.
Access Code - Add, change, or clear the access code.
Vehicle Registration - Add, change, or clear the number plate.

Override Availability Checks

At the top of the edit form is an Override availability checks checkbox. Turn it on to reassign the booking to dates or a site that are otherwise booked, blocked, or channel-managed - for example when recording an external Booking.com booking. It skips all availability checks: existing bookings, blocked dates, leases, and iCal channel blocks.

Access Code

Enter a gate or property access code for the booking, for example 482913. Leave it blank if the booking does not need one.

When a code is set it appears in:

The booking confirmation email and the booking confirmation SMS.
The reminder SMS sent before check-in.
The booking PDF and the guest's online booking page.
The pre-arrival reminder email, if you add the {ACCESS_CODE} placeholder to it. See Pre-Arrival Communication.

An external system can also set the access code through the API, for example to write back a code generated by a gate controller.

Vehicle Registration

Enter the number plate of the vehicle staying on site, for example ABC 123. Letters, numbers, spaces and hyphens only. It is stored in upper case with single spaces.

When a plate is set it appears on the booking page, the booking PDF and the guest's online booking page, and it is emitted in any webhooks you have set up and available through the API.

Guests can enter their plate at checkout when the field is switched on under Built-in Fields. Staff can set it on any booking regardless.

Date Changes and GST

If the booking has invoices with GST recorded and you change its dates, a note appears below the date picker: changing the dates does not change the GST on invoices already issued - only new invoices use the new dates. See GST Settings & Long-Stay Treatments.

Saving Changes

Click Update Booking to save your changes.

Quick Site Switch

If you only need to change the campsite, you can use the Switch Site action from the booking detail page instead - see Switching a Booking's Site.