Checking In & Checking Out

Track guest arrivals and departures directly from the booking detail page.

Checking a Guest In

1. Open the booking.

2. When the booking is confirmed and paid and the guest has not yet been checked in, you'll see a Check In action card. It appears regardless of the check-in date.

3. Click Check In to mark the guest as arrived.

Checking a Guest Out

1. Open the booking for a checked-in guest.

2. Click the Check Out action card.

3. The guest is marked as departed.

Undoing Check-In or Check-Out

Made a mistake? You can reverse either action:

1. Open the booking.

2. Next to the checked-in or checked-out status indicator, click Undo.

3. A confirmation modal will appear. Click Undo Check-in or Undo Check-out to confirm.

4. The booking status reverts to its previous state.

Self Check-In

Customers can also check themselves in using the self check-in link. This link is sent in a separate self check-in email, not the booking confirmation email. Send it from the booking detail page with the Send Check-In Email action. See Self Check-In for details on the customer experience.