Dirty Sites & Check-In

When a site is waiting to be cleaned, your front desk is warned before checking a guest onto it. Check-in is never hard-blocked, so the warning does not stop you working.

When A Site Counts As Dirty

A site is dirty whenever it has a housekeeping task that still needs cleaning. Mark it clean, or remove the task, and the site is clean again.

Sites in areas set to need cleaning get there on their own, at checkout. Any site can be put there by hand. See Turning On Housekeeping.

The Warning On A Booking

Open a booking for a site waiting to be cleaned and an alert sits at the top of the page: Site {number} is marked dirty, along with the reason the site needs cleaning. Three actions sit alongside it:

• View task - opens that site's housekeeping page. Needs the housekeeping permission.

• Check in anyway - proceeds with check-in despite the warning. Needs permission to manage bookings.

• Mark clean - marks the site clean without leaving the booking. Needs the housekeeping permission.

Checking In Anyway

Clicking Check In normally on a dirty site is refused with "This site is still marked dirty. Acknowledge the warning to continue check-in." To go ahead, use Check in anyway. The task stays open, so the site still shows on the housekeeping board.

Checking Out And Undoing It

Checking a guest out is what puts the site on the cleaning list. Undoing a check-out cancels the task that check-out raised and the site goes back to clean; if it does still need attention, mark it dirty by hand.

What Housekeeping Does Not Affect

A site waiting to be cleaned is still bookable, still shows as available, and still appears in the calendar as normal. Housekeeping never removes availability.

See also Checking In & Checking Out and Housekeeping Tasks.