Dirty Sites & Check-In

When housekeeping is switched on, your front desk is warned before checking a guest onto a site that has not been cleaned yet. The warning does not stop you working - it makes sure nobody is sent to a dirty site by accident.

When A Site Counts As Dirty

A site is dirty whenever it has an open housekeeping task against it - one that is Unassigned, Assigned or In progress. Complete or cancel that task and the site is clean again. There is no separate dirty switch to remember to flip.

The Warning On A Booking

Open a booking for a site with cleaning outstanding and an alert sits at the top of the page: Site {number} is marked dirty, along with the task's status and who it is assigned to. Three actions sit alongside it:

• View task - opens that site's housekeeping page so you can see the reason, the notes and any photos.

• Mark clean - completes the cleaning task there and then, without leaving the booking. Useful when someone has just cleaned the site but not signed it off. Needs the housekeeping permission.

• Check in anyway - proceeds with check-in despite the warning. Needs permission to manage bookings.

Checking In Anyway

Check-in is not blocked, but it is deliberate. Clicking Check In normally on a dirty site is refused with "This site is still marked dirty. Acknowledge the warning to continue check-in." To go ahead, use Check in anyway.

Doing so is recorded against the cleaning task: "Guest checked in while the site was still marked dirty (acknowledged by {name})." The task stays open, so the site still shows on the housekeeping board and the clean is not lost.

Checking Out And Undoing It

Checking a guest out is never blocked - it is what raises the cleaning task in the first place.

Undoing a check-out depends on whether cleaning has begun:

• If nobody has touched the task yet, it is cancelled automatically and the site goes back to clean.

• If cleaning has started, or notes or photos have been added, the undo is refused with "Housekeeping has started. A housekeeping manager must reopen this booking." This protects work that has already been done.

What Housekeeping Does Not Affect

Dirty sites are an operational warning at check-in only. A site with cleaning outstanding is still bookable, still shows as available, and still appears in the calendar as normal. Housekeeping never removes availability or turns customers away.

See also Checking In & Checking Out and Housekeeping Tasks.