Housekeeping Tasks

A housekeeping task is one site's turnover, from the moment it needs cleaning to the moment it is signed off. Most tasks raise themselves when a guest checks out; you can also raise them by hand.

Task Statuses

Unassigned - raised, but nobody has picked it up.
Assigned - it belongs to a staff member, who has not started yet.
In progress - someone is cleaning the site now.
Completed - the site is clean.
Cancelled - the task was closed without cleaning.

Completed and Cancelled are the closed statuses. Everything else counts as open, and open tasks are what make a site "dirty".

Tasks Raised Automatically

When a guest is checked out, an Unassigned task is raised for their site with the reason Guest checkout. This happens whether staff check the guest out from the booking or your automatic check-out does it for you.

You never get two tasks for the same site at once. If the site already has an open task, a note is added to that task instead: "Another guest checkout occurred while this site was already dirty."

Marking A Site Dirty By Hand

For anything that is not a checkout - a burst pipe, a site a guest left early, a scheduled deep clean - raise the task yourself.

Click Mark site dirty at the top of the housekeeping board.
Choose the site.
Enter a reason, up to 1000 characters, telling the cleaning team why the site needs attention.
Click Create task.

If the site already has an open task you will be told so rather than creating a duplicate.

Assigning A Task

Expand the task and open the More menu.
Click Assign to staff, or Reassign task if it already has someone.
Pick a Staff member and click Assign.

Only staff who hold the housekeeping permission themselves can be assigned.

You do not have to assign work in advance. If a cleaner starts or completes an unassigned task, it becomes theirs automatically.

The Assignment Email

Assigning a task emails the person you assigned it to, titled New housekeeping task - Site {number}. It tells them who assigned it, which campground and site it is for, the reason if there is one, and gives them an Open the housekeeping board button.

The email only goes out when someone assigns the task to another person. Picking up your own work by starting or completing an unassigned task does not send one. Staff without an email address on file are skipped.

Working A Task

Start cleaning - marks the task In progress and records the time it started.
Mark clean - completes a task that is in progress, recording who finished it and when.
Mark clean now - in the More menu, completes a task in one step without starting it first. Handy for a quick tidy.

Undoing A Completion

If a site was signed off too early, expand the completed task and choose Undo completion from the More menu. The task returns to In progress.

Who can undo, and when:

The person who completed the task can undo it themselves for 15 minutes afterwards. After that they are told "The undo window has expired. Ask a housekeeping manager to reopen this task."
Anyone with the housekeeping permission can reopen a task at any time.
A task cannot be reopened if newer housekeeping work already exists for that site. Work on the newer task instead.

Cancelling A Task

Cancelling closes a task without cleaning the site, for tasks raised in error or work that is no longer needed.

Open the More menu and click Cancel task.
Enter a Reason, up to 1000 characters. This is kept on the record.
Confirm with Cancel task, or back out with Keep task.

Tasks can also cancel themselves. If staff undo a check-out and nobody has touched the cleaning task yet, it is cancelled automatically with the note "Task cancelled because checkout was reverted." If cleaning has already started, the check-out cannot be undone by just anyone - a housekeeping manager has to reopen the booking. See Dirty Sites & Check-In.

Notes And The Activity Timeline

Every task keeps a timeline of what happened to it and when. Add your own note in the Add an update box on the board, or Add a note on a site's page, then click Post update. Notes can be up to 2000 characters and are badged Note in the timeline alongside who wrote them.

Use it for anything the next person needs to know: damage found, a fault to report, or why a clean took longer than usual.

Photos

Photos attach to a task the same way, using Attach photos or Upload photos. They are useful evidence for damage claims and for proving a site was left in good order.

Up to 10 photos per upload.
Up to 10 MB each.
JPG, PNG, GIF or WebP only.

Photos appear in a grid on the task, and clicking one opens it full size. They are stored privately and are only ever visible to staff with housekeeping access to that campground - guests never see them.

Uploads are scanned automatically. An image that appears to contain card details, an identity document, or adult content is not stored, so if a photo does not appear after uploading, check what was in frame and try again.