Housekeeping Tasks

A housekeeping task is one site's turnover: the site goes on the list, someone cleans it, and it comes off. Most tasks raise themselves when a guest checks out, and you can also mark a site dirty by hand.

Task Statuses

Needs cleaning - the site is waiting. This is what makes a site "dirty".
Cleaned - the site is done, with a record of who marked it clean and when.
Cancelled - the task was removed without cleaning.

Tasks Raised Automatically

When a guest is checked out of a site in an area set to need cleaning, the site is added to the housekeeping list with the reason Guest checkout. This happens whether staff check the guest out from the booking or your automatic check-out does it for you.

Sites in areas that are not cleaned between guests are skipped. Which areas those are is up to you, and is covered in Turning On Housekeeping.

You never get two tasks for the same site at once. If the site is already waiting to be cleaned, its existing task stands.

Marking A Site Dirty By Hand

For anything that is not a checkout - a burst pipe, a site a guest left early, a scheduled deep clean - add the site yourself.

Click Mark site dirty at the top of the housekeeping board, or on the site's own housekeeping page.
Search for and choose the site.
Enter a reason. This is required, and it is what the cleaning team sees on the board.
Click Mark dirty.

If the site is already waiting to be cleaned you will be told "This site already needs cleaning" rather than getting a duplicate.

You can mark any site dirty, including sites in areas that never raise tasks automatically.

Marking A Site Clean

Click Mark clean on the site's row on the board, or on the current task on the site's housekeeping page. The site drops off the Needs cleaning list, moves to Cleaned today, and the system records who did it and when.

Undoing A Clean

If a site was marked off too early, find it on the Cleaned today view and click Undo. It goes back onto the Needs cleaning list.

Who can undo, and when:

The person who marked it clean can undo it themselves for 15 minutes afterwards. After that they are told "The undo window has expired. Ask a housekeeping manager to reopen this task."
Anyone with the housekeeping permission can reopen a task at any time.
A task cannot be reopened if newer housekeeping work already exists for that site. Work on the newer task instead.

Removing A Task

To close a task without cleaning the site, for a site added in error or work no longer needed, click the × on the site's row on the board. The site drops off the list straight away.

Tasks are also removed automatically when a check-out is undone: the task that check-out raised is cancelled and the site goes back to clean. See Dirty Sites & Check-In.

What A Task Keeps

A task records the reason it was raised, when it was raised, and - once it is done - who cleaned it and when. Every task a site has ever had is listed on that site's housekeeping page, so you can always answer "when was this site last cleaned, and by whom".

To pass something on to the next person, put it in the reason when you mark the site dirty.