Turning On Housekeeping

Housekeeping gives you a cleaning and turnover board, automatically raises a cleaning task when a guest checks out, and warns your front desk when a site is still dirty at check-in. It is off by default for new campgrounds, and you turn it on per campground.

Turning Housekeeping On

1. From the campground menu, open Settings > Housekeeping. It sits under the Bookings & Checkout group.

2. Switch Enable Housekeeping from Disabled to Enabled.

3. Click Save Housekeeping Settings.

The Housekeeping link appears in your side navigation straight away. You can also reach the board from search with Cmd/Ctrl + K.

If you are setting up a brand new campground, you can turn housekeeping on during the Features step of the wizard instead. See Campground Onboarding Wizard.

What Happens When Housekeeping Is Off

Turning housekeeping off removes it everywhere rather than just hiding a link. While it is off:

• The board disappears from the sidebar, the dashboard, campsite pages and bookings. The housekeeping web addresses stop resolving entirely.

• Checking a guest out no longer creates a cleaning task.

• Staff are no longer asked to mark a site clean, and the dirty-site warning at check-in stops appearing. Check-in and check-out become a simple in and out.

• The housekeeping section is dropped from your daily summary email.

Existing tasks are not deleted. If you turn housekeeping back on later, your board and each site's cleaning history return as they were.

This is different to the Navigation settings, which only hide a sidebar link and leave the feature working. Housekeeping is a genuine on/off switch.

Who Can Use Housekeeping

Housekeeping is granted to staff groups as a permission, like any other feature. It has one ability only:

• Housekeeping (Manage) - complete, create, and coordinate campsite cleaning.

There is no separate View level. A group either has housekeeping or it does not, and everyone who has it can create tasks, assign them, add notes and photos, complete them and cancel them.

As with every permission, a staff member also needs campground access to the campground they are working in. The account owner always has full access. See Staff, Groups & Permissions.

Setting Up Cleaners

A common setup is a group called something like "Cleaners" that has Housekeeping ticked and nothing else.

Staff whose only permission is housekeeping get a simplified experience:

• If they have access to exactly one campground, signing in takes them straight to that campground's housekeeping board rather than the dashboard.

• Their navigation is locked down, so they see the board rather than the campground picker and the rest of the admin area.

This means a cleaner can sign in on a phone and land directly on their work with nothing else to wade through.

Housekeeping In The Daily Summary Email

When housekeeping is on, your campground's daily summary email includes a Housekeeping section.

If nothing is outstanding, it reads "All sites clean - no open housekeeping tasks." Otherwise it calls out any urgent turnovers (an open task on a site with a guest arriving that day), followed by a table of Sites to clean, Dirty, In progress and Cleaned today.