Turning On Housekeeping

Housekeeping gives you a list of sites waiting to be cleaned, adds a site to that list automatically when a guest checks out, and warns your front desk before checking a guest onto a site that has not been cleaned yet.

You turn it on per area, by ticking the areas whose sites are cleaned between stays.

Turning It On For An Area

Open Campsite Areas from the campground menu and click the area you want cleaned.
On the area's Details tab, find Cleaning Between Guests.
Switch the toggle from No Cleaning to Needs Cleaning.
Click Update Area.

The same setting sits on the create form, so you can choose it when you first add an area. See Creating Campsite Areas.

Turn it on for areas whose sites you clean between stays, such as cabins, units or glamping tents. Leave it off for sites guests leave as they found them, like unpowered or tent sites.

Housekeeping Switches Itself On

As soon as one area is set to Needs Cleaning, the Housekeeping link appears in your side navigation and the board is reachable from search with Cmd/Ctrl + K. Set every area back to No Cleaning and housekeeping disappears again.

When No Area Needs Cleaning

With no area ticked, housekeeping is removed rather than just hidden:

The board disappears from the sidebar, campsite pages and bookings, and the housekeeping web addresses stop resolving.
Checking a guest out no longer adds the site to a cleaning list.
The dirty-site warning at check-in stops appearing.
The housekeeping section drops out of your daily summary email.

Existing tasks are not deleted. Tick an area again later and the board and each site's cleaning history return as they were.

Mixing Cleaned And Uncleaned Areas

Once any area is ticked, the board exists for the whole campground, but only sites in ticked areas appear on it after a checkout.

You can still mark any site dirty by hand, including sites in areas that never raise tasks automatically. See Housekeeping Tasks.

Who Can Use Housekeeping

Housekeeping is granted to staff groups as a permission, like any other feature. It has one ability only:

Housekeeping (Manage) - mark sites dirty, mark them clean, and remove tasks.

A group either has housekeeping or it does not. As with every permission, a staff member also needs campground access to the campground they are working in. The account owner always has full access. See Staff, Groups & Permissions.

Setting Up Cleaners

A common setup is a group called something like "Cleaners" that has Housekeeping ticked and nothing else. Staff whose only permission is housekeeping get a simplified experience:

If they have access to exactly one campground, signing in takes them straight to that campground's housekeeping board rather than the dashboard.
Their navigation is locked down, so they see the board rather than the campground picker and the rest of the admin area.

A cleaner can sign in on a phone and land directly on their work.

Housekeeping In The Daily Summary Email

Once an area needs cleaning, your campground's daily summary email includes a Housekeeping section.

If nothing is outstanding, it reads "All sites clean - nothing needs cleaning." Otherwise it calls out any urgent turnovers - a site waiting to be cleaned with a guest arriving that day - followed by a table of Needs cleaning and Cleaned today.